JK Boots
JK Boots
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Delivery & Shipping IssuesUpdated a month ago

  • What if the tracking information shows as delivered, but there is nothing at my door?
    • Your package may have been left at a safer location around/near your home.
      • Check your garage.
      • Speak with others in your household.
      • Check your mailbox; packages may arrive separately from your normal mail receptacle/location.
      • Check your porch.
      • Check areas around your home that are protected from the weather.
      • Check areas out of street view, such as a rear entrance, back patio, etc.
      • Check all exterior doors or locations around your home that are not listed.
      • Check to see if your package was accidentally delivered to a neighbor.
      • If you live in an apartment building, check with the office/facility manager.
      • Wait 24 hours to see if your order arrives. Sometimes, a delivery driver will scan packages as delivered only to complete delivery the following day.
    • If, after 24 hours, your package has yet to be delivered, please contact the shipping carrier.
      • USPS - United States Postal Service
        • Submit a Service Request with your local post office. Please wait until USPS has addressed your request before contacting JK Boots regarding a lost/stolen package.
        • If your USPS service request proves fruitless, contact JK Boots, and we will file a claim on your behalf. A claim can only be submitted within a specific time frame with USPS. Click here for information regarding claim filing periods within the US. For international customers, you can click here to learn about filing periods. 
        • Lost packages shipped without signature confirmation, as requested by the customer, are ineligible for a claim. JK Boots is not responsible for replacing or reimbursing orders under this condition.
      • UPS - United Parcel Service
        • Contact JK Boots, and we will file a claim for you. UPS claims must be submitted within 60 days of the scheduled delivery for packages that have been lost or damaged.
      • DHL 
        • To report the issue, contact DHL customer service at 1-800-225-5345. Provide them with your tracking number and explain that the package shows as delivered but has not been received
    • If, after contacting the shipping carriers, you are confident that your package is lost, please contact our customer service team, who can submit a claim on your behalf. Some limitations can apply, such as specific filing periods per carrier.
  • What if my package and boots arrived damaged or missing item?
    • Please contact JK Boots customer service as soon as possible. 
    • You'll need to provide a full description of the damage done and what, if anything, is missing.
    • You must submit a full array of pictures of the package (all six sides, top, bottom, etc). The images must include the shipping label with the sender and addressee's names and addresses.
    • You must also submit images of the damage done to the boots.
    • Please save the original packaging and everything included until your claim is settled; failure to do so will result in a claim rejection. Please store the damaged package and items in their current condition until the investigation has been completed and a determination has been made.
    • JK Boots will submit a claim on your behalf.
  • What if my delivery status shows an attempted delivery was unsuccessful?
    • You should contact the shipping company to request a rescheduling of delivery. 
      • USPS - Please contact USPS to schedule redelivery. Make sure your tracking information is readily available.
      • UPS - Please use the UPS Tracking Support page for assistance. Make sure your tracking information is readily available.
      • DHL - Please use the DHL Missed Delivery page for assistance. Make sure your tracking information is readily available.
  • What if my package my package was marked undeliverable by the shipper?
    • Please get in touch with JK Boots customer service as soon as possible.
      • Make sure the shipping address on your order is correct.
      • We will update your address as requested.
      • Additionally, when we receive packages marked as undeliverable and/or returned to sender, our policy is to contact the customer to verify shipping information and make any necessary corrections.
  • How do I update my shipping address?
    • You can update your shipping address one of two ways:
      • Access your order confirmation email, click view order, then update the shipping address.
      • You can also contact customer service requesting your shipping address be updated.
    • Please know that a shipping address update may incur additional fees, depending on the new shipping address. For example, if your original shipping address is in Montana and you want to change to a Canadian shipping address, you'd owe the difference. Conversely, if your updated shipping address would cause a lesser shipping charge, you'll be refunded the difference.

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