Boots ExchangesUpdated 2 days ago

Are your boots not fitting right? Do you need a different size or a different model altogether? We can make that happen! You have 30 days from the date your order was delivered to submit an exchange request.

➡ There is a limit of one free exchange per order, which must be within the 30-day exchange window.

Exchange instructions:

1. Head over to our Exchange Portal.
2. Follow the instructions to choose a different size, color, and/or model.
3. Repackage all included items with your boots in the original box.
4. Print the return mailing label and apply it to the outside of the package.
   • Customers are responsible for return shipping costs
5. Ship your return for an exchange to: 
   • JK Boots  10220 E. Sprague Ave. Spokane Valley, WA. 99206

➡ Please know that exchange requests for custom boot orders require a conversation with a JK Boots representative. After you initiate an exchange request for a custom boot order, please allow up to 2 business days for a representative to make contact.

What happens next?

• Once your return for an exchange has been delivered to our facility, we will initiate your exchange. Please allow up to 5 business days for our returns team to process your request. 
• Once complete, you'll receive an email with the exchange order details. 
• All exchange orders are placed into production on an expedited timeline of 8 - 10 weeks or less to complete and ship.

We cannot process your exchange request if the following conditions apply.

1. The boots returned are in worn condition. This includes boots that have been oiled, obviously worn outside, dirty/muddy, scuffed, or have heavy creasing from use.
2. Any boots returned for an exchange that are damaged.
3. Exchange requests due to a cosmetic imperfection. Please visit our Quality Control article for more information. 
4. Exchange requests are not accepted outside the 30-day return/exchange window, which is 30 days from the date your boots were delivered to your doorstep.
5. Boots purchased from a third party or dealer.
6. Boots purchased from JK Boots Warehouse.
7. Boots with custom uppers.
8. Boots with mismatched sizing.
9. Boots with a custom logo.
10. The following boot models are ineligible for an exchange: Caulk Logger, Ironhide, or Station boot.