Order Change RequestsUpdated 2 months ago
At JK Boots, we want to make things as easy as possible for you, the customer. We know there are times when a customer may wish to change an existing order, such as size or leather color. This article will guide you through what change requests can be made and how.
Seven Things to Know About Order Change Requests
- For all non-custom, made-to-order boots, you can change the size, leather color, or model. However, we cannot accommodate requests to expedite the manufacturing timeline.
- All order change requests will reset the manufacturing timeline. An order change is essentially us creating a new order and placing a new pair into production if we do not have that model, color, and size in stock.
- All custom boot orders include a $100 non-refundable build fee in the base price, which must be acknowledged before purchase.
- If the order has entered production, we will require a new $100 build fee for the change.
- If the order has not entered production, you will not be required to pay an additional $100 build fee for the change.
- You must speak with a JK Boots Sales Representative to change a custom boot order. Please call 1 (509) 487 - 0154 and select option 1.
- Some changes will incur an additional charge or a refund of the price difference. For example, if your order is for an OT Bison and you want to change the leather to Redwood, you will receive a $100 refund. Or, vice versa, your order is for an OT in Redwood, and you want to upgrade to Shadow Bison; you would owe an additional $100 plus any applicable sales tax.
- For non-US customers, an order change request will cause duties and taxes to be recalculated, which may incur a fee or a refund, depending on the nature of the change.
- We cannot honor the request if the change you want is not available as an option with any of our models, be it a standard model or a custom boot.
- You can submit an order change request by selecting order change requests in chat or the order change request self-service tool in our help center.