Arrived Damaged or Missing ItemsUpdated a year ago

If your package arrives and the items are damaged or you're missing items, please use the guidance outlined in this article.

1. Please contact customer service as soon as possible. You can view our contact details at the bottom of the help center's main page.
2. You'll need to provide a complete description of the damage done and what, if anything, is missing.
3. You must submit a full array of pictures of the package (all six sides-top, bottom, etc.). The images must include the shipping label with the sender and addressee's names and addresses. If there is damage to the packaging, please take clear images of those areas.
4. You must submit images of the damage done to the boots/items.
5. Please save the original packaging, and everything included until your claim is settled; failure to do so will result in a claim rejection. Please store the damaged package and items in their current condition until the investigation has been completed, and a determination has been made. 
6. Customer service will submit a claim on your behalf.