Delivery and Shipping Issues

Find the answers you need to the shipping and delivery issues encountered.

Arrived Damaged or Missing Items

If your package arrives and the items are damaged or you're missing items, please use the guidance outlined in this article.

Attempted Delivery Unsucessful

If tracking shows that your package was marked as attempted delivery unsuccessful, please contact the shipping carrier to request a rescheduling of delivery. Be sure to have your tracking information readily available.

Carrier-Reported Shipping Delays

If you've received a notification from USPS, UPS, or DHL about a delay in your JK Boots order (e.g., "delivery date will be provided as soon as possible"), this article guides you through managing the delay and taking action if it persists. We unders

Delivered but Not Received

If the tracking information for your order shows as delivered, but you've not received your package, follow the guidance outlined in this article. If, after 24 hours, your package has yet to be delivered, please contact the shipping carrier.

Package Marked Undeliverable

If your tracking information reflects that your package was undeliverable, please contact customer service immediately.

Shipped but No Tracking Activity

When orders are shipped and picked up by either USPS, UPS, or another carrier, but the tracking information shows no activity, a few common factors may be the cause:. Most of these issues are temporary and are resolved once the package progresses in

Update Shipping Address

You can update your shipping address in one of two ways:. ➡ Please know that a shipping address update may incur additional fees, depending on the new address. For example, if your original shipping address is in Montana and you want to change to a C