Carrier-Reported Shipping Delays

If you've received a notification from USPS, UPS, or DHL about a delay in your JK Boots order (e.g., "delivery date will be provided as soon as possible"), this article guides you through managing the delay and taking action if it persists.

1. Understand Carrier Delay Notifications

Carriers may send notifications like "Delivery date will be provided as soon as possible," which often means the package is held up due to an unforeseen delay in their network.
This delay may be due to various factors, such as:
- High shipping volume (e.g., holiday periods)
- Regional weather disruptions
- Customs processing delays (for international orders)

2. Watch for Tracking Updates

While your tracking status may not provide a delivery date, continue checking the tracking link for updates. Delays often resolve within a few business days.
Note: Some carriers update tracking only once daily, so checking more frequently may not show new information.

3. Check for Local Delays and Updates

Carriers like USPS, UPS, and DHL may publish website updates during peak or challenging periods (such as winter weather disruptions), impacting delivery schedules in specific regions.

4. Expect Possible Multiple Delay Notices

It's not uncommon to receive multiple delay notifications for the same package. Each notice generally reflects the carrier's latest estimate based on evolving conditions in their network. The package is usually still moving but may be slowed through specific hubs.

5. Contact the Carrier for Specifics

If your tracking status remains unchanged for more than seven business days, contacting the carrier can provide a clearer picture. Use your tracking number and reach out to:
- USPS: 1-800-275-8777
- UPS: 1-800-742-5877
- DHL: 1-800-225-5345

6. Reach Out to JK Boots Support for Extended Delays

Contact our customer service team if your package has been delayed for more than ten business days without updates. Provide your order number and tracking details so we can coordinate with the carrier to get more information. Our contact details are at the bottom of our Help Center's landing page.

We understand these delays can be frustrating, and we appreciate your patience as carriers work through these challenges. Thank you for choosing JK Boots!