Discount Code TroubleshootingUpdated a month ago

Have trouble applying your discount code? Here are some common issues and tips to help ensure your discount works smoothly.

1. Ensure You're Logged In
   • Log in using the exact email address associated with your discount code. Some codes are tied to specific accounts and may not work if logged into a different email.
2. Check for Expiration
   • Discount codes with expiration dates will stop working at 11:59:59 p.m. on the specified day. Confirm that the code hasn't expired by checking any terms or promotional emails.
3. One-Time Use Codes
   • Some codes are only valid for a single use. If you've used the code on a previous order, it won't apply again.
4. Only One Code Per Order
   • Many discounts can't be combined with others. If you enter multiple codes, the checkout will only apply the best one based on your cart.
5. Code Applicability
   • Certain codes apply only to specific products, collections, or order values. Verify that the code matches the items in your car and meets the minimum purchase requirements. 
6. Clear Your Browser's Cache and History
   • Occasionally, cached data can interfere with code application. Clear your browser's cache and history, then apply the code again. If you're unsure how to clear your cache, visit your browser's help section for guidance. Reminder: you'll need to log in again after clearing.
7. Try a Different Browser or Device
   • Sometimes, certain browsers or devices may have compatibility issues with discount codes. Try using a different browser (Chrome, Firefox, or Safari) or device to see if this resolves the issue.
8. Code Entry Field Missing?
   • If the discount field doesn't appear in checkout, it may indicate that no active discount codes are currently available. 
9. Common Error Messages
   • Enter a valid discount code—The code entered may be invalid or expired.
   • Code isn't valid for the items in your cart—Check if the code is limited to specific items or collections.
   • Some discount codes couldn't be used together—Codes may not be combinable. Try each code individually to see which one provides the best savings.
10. First-Time Purchase Code Not Received
    • If you signed up as a first-time purchaser but haven't received your discount code email, please check your spam or junk folders. If it's not there, contact our customer service team, and we'll make sure you get your code.

If you've checked all the above and your code still isn't working, please contact customer service with the code details for further assistance.