Have trouble applying your discount code? Here are some common issues and tips to help ensure your discount works smoothly. If you've checked all the above and your code still isn't working, please contact customer service with the code details for f

Have trouble applying your discount code? Here are some common issues and tips to help ensure your discount works smoothly.<hr><ol><li>Ensure You&apos;re Logged In<ul><li>Log in using the exact email address associated with your discount code. Some codes are tied to specific accounts and may not work if logged into a different email.</li></ul></li><li>Check for Expiration<ul><li>Discount codes with expiration dates will stop working at 11:59:59 p.m. on the specified day. Confirm that the code hasn&apos;t expired by checking any terms or promotional emails.</li></ul></li><li>One-Time Use Codes<ul><li>Some codes are only valid for a single use. If you&apos;ve used the code on a previous order, it won&apos;t apply again.</li></ul></li><li>Only One Code Per Order<ul><li>Many discounts can&apos;t be combined with others. If you enter multiple codes, the checkout will only apply the best one based on your cart.</li></ul></li><li>Code Applicability<ul><li>Certain codes apply only to specific products, collections, or order values. Verify that the code matches the items in your car and meets the minimum purchase requirements.&#xA0;</li></ul></li><li>Clear Your Browser&apos;s Cache and History<ul><li>Occasionally, cached data can interfere with code application. Clear your browser&apos;s cache and history, then apply the code again. If you&apos;re unsure how to clear your cache, visit your browser&apos;s help section for guidance. Reminder: you&apos;ll need to log in again after clearing.</li></ul></li><li>Try a Different Browser or Device<ul><li>Sometimes, certain browsers or devices may have compatibility issues with discount codes. Try using a different browser (Chrome, Firefox, or Safari) or device to see if this resolves the issue.</li></ul></li><li>Code Entry Field Missing?<ul><li>If the discount field doesn&apos;t appear in checkout, it may indicate that no active discount codes are currently available.&#xA0;</li></ul></li><li>Common Error Messages<ul><li>Enter a valid discount code&#x2014;The code entered may be invalid or expired.</li><li>Code isn&apos;t valid for the items in your cart&#x2014;Check if the code is limited to specific items or collections.</li><li>Some discount codes couldn&apos;t be used together&#x2014;Codes may not be combinable. Try each code individually to see which one provides the best savings.</li></ul></li><li>First-Time Purchase Code Not Received<ul><li>If you signed up as a first-time purchaser but haven&apos;t received your discount code email, please check your spam or junk folders. If it&apos;s not there, contact our customer service team, and we&apos;ll make sure you get your code.</li></ul></li></ol>If you&apos;ve checked all the above and your code still isn&apos;t working, please contact customer service with the code details for further assistance.<div id="isPasted" style="text-align: right;"><a class="fr-green fr-strong" href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank"></a></div>

Discount Code Troubleshooting

Gift Card FAQ - Find answers to the most common Gift Card questions.

Gift Card FAQ<ul><li style="text-align: left;">What is a JK gift card?<ul><li style="text-align: left;">A JK Boots gift card is a prepaid card you can use to purchase any product on our website, including JK Westerns and boots in our <a href="https://jkbootswarehouse.com/" rel="noopener noreferrer" target="_blank">JK Warehouse Factory Seconds</a> store.</li></ul></li><li style="text-align: left;">How do I purchase a JK Boots gift card?<ul><li style="text-align: left;">You can purchase a JK gift card directly from our website. Select an electronic or physical gift card, choose the desired value, add the gift card to your cart, and proceed to checkout.</li></ul></li><li style="text-align: left;">How will I receive my gift card?<ul><li style="text-align: left;">Electronic gift cards are delivered via email to the address provided during checkout. You&apos;ll receive a gift card code that you can use during checkout to redeem their value on any subsequent purchases.</li><li style="text-align: left;">A physical gift card will be delivered to the shipping address you enter during checkout.</li></ul></li><li style="text-align: left;">How do I redeem a JK Boots gift card?<ul><li style="text-align: left;">To use your gift card, add items to your cart, proceed to checkout, enter your unique gift card code, and click apply. The gift card value will be deducted from your total order amount.</li></ul></li><li style="text-align: left;">What if my order exceeds the gift card balance?<ul><li style="text-align: left;">If your order total is more than the balance on your gift card, you can pay the remaining amount using another accepted payment method at checkout.</li></ul></li><li style="text-align: left;">Can I use a discount code and my gift card on the same order?<ul><li style="text-align: left;">Yes, you can use a discount code with your gift card. Apply the discount code first, and then enter your gift card code during checkout. The order total will be adjusted accordingly.</li></ul></li><li style="text-align: left;">Do JK Boots gift cards expire?<ul><li style="text-align: left;">Our gift cards do not expire. They can be used at any time for any product on our website.</li></ul></li><li style="text-align: left;">Can I check my gift card balance?<ul><li style="text-align: left;">To check your gift card balance, add an item to your cart and enter your gift card to see the remaining amount. Please know that currently, there&apos;s no other way to view your gift card balance online, and you&apos;ll need to add the gift card code each time you purchase if you have any remaining balance.&#xA0;</li><li style="text-align: left;">You can also contact JK Boots customer service anytime to request your remaining balance.</li></ul></li><li style="text-align: left;">Can I return items purchased with a gift card?<ul><li style="text-align: left;">Yes, items purchased with a gift card are eligible for return per our return policy. The refunded amount will be credited back to your gift card.&#xA0;</li></ul></li><li style="text-align: left;">Can I use multiple gift cards for a single purchase?<ul><li style="text-align: left;">Yes, you can use multiple gift cards for a single purchase. You&apos;ll need to add each code individually during checkout.</li></ul></li><li style="text-align: left;">Are there any restrictions on what I can purchase with a gift card?<ul><li style="text-align: left;">The only restriction is that you cannot use a gift card to purchase another gift card. However, there are no other restrictions on what you can buy with a JK Boot gift card.&#xA0;</li></ul></li></ul>

Gift Card FAQ

Everything you need to know about JK Boots gift cards, complete with troubleshooting and an FAQ.

Gift Card Troubleshooting<ul><li style="text-align: left;">Electronic gift card not received<ul><li style="text-align: left;">Check your email&apos;s spam/junk folder.&#xA0;</li><li style="text-align: left;">Search your email for a subject line that reads JK Boots $XX gift card.</li><li style="text-align: left;">Verify that the gift card was sent to the correct email address.</li><li style="text-align: left;">Add the <a href="mailto:general@jkboots.com">general@jkboots.com</a> email address to the safe sender&apos;s list.</li><li style="text-align: left;">Contact JK Boots customer service to have the gift card email sent again.</li></ul></li><li style="text-align: left;">Physical gift card not received<ul><li style="text-align: left;">Check the tracking number details per carrier to see the status.</li><li style="text-align: left;">Check out the <a href="https://help.jkboots.com/en-US/articles/delivery-and-shipping-issues-205902" rel="noopener noreferrer" target="_blank">Delivery &amp; Shipping Issues</a> articles for more information.</li></ul></li><li style="text-align: left;">Gift card code not working during checkout<ul><li style="text-align: left;">Ensure you&apos;re entering the proper code. Double check for typos, such as entering the letter &apos;O&apos; for the number &apos;0&apos;. Also, sometimes people confuse &apos;l&apos; (lowercase L) for the number &apos;1&apos;.</li><li style="text-align: left;">Gift card codes are case-sensitive, so you must enter the exact combination of upper- and lowercase letters and numbers provided in the gift card email.</li><li style="text-align: left;">Ensure there are no leading or trailing spaces before or after the code.</li></ul></li><li style="text-align: left;">Incorrect gift card balance<ul><li style="text-align: left;">Check previous transactions to ensure there haven&apos;t been previous card uses.</li><li style="text-align: left;">Clear your browser&apos;s cache, as sometimes old data may be causing a display issue.&#xA0;</li><li style="text-align: left;">Contact JK Boots customer service team to confirm your card&apos;s current balance.</li></ul></li><li style="text-align: left;">Unable to purchase a gift card<ul><li style="text-align: left;">Confirm that the payment method being used is accepted.</li><li style="text-align: left;">Disable browser extensions, such as ad-blockers, that may interfere with the purchasing process.</li><li style="text-align: left;">Clear your browser&apos;s cookies and cache.</li><li style="text-align: left;">Try a different device or network.</li></ul></li></ul>

Gift Card Troubleshooting

At JK Boots, we strive to make your shopping experience seamless by offering various payment options to suit your needs. Below is a breakdown of our available payment methods and tips for troubleshooting common issues. ➡ Once an order has been placed

At JK Boots, we strive to make your shopping experience seamless by offering various payment options to suit your needs. Below is a breakdown of our available payment methods and tips for troubleshooting common issues.&#x27A1; Once an order has been placed, we cannot change the billing address.&#x27A1; Not all payment methods may be available, as some depend on the purchaser&apos;s order type and location. Some international customers may see differing options.<hr>Available Payment MethodsCredit and Debit CardsWe accept major credit and debit cards, including:<ul><li style="font-size: 15px;">Visa&#xA0;</li><li style="font-size: 15px;">MasterCard</li><li style="font-size: 15px;">American Express</li><li style="font-size: 15px;">Discover</li></ul>Troubleshooting Tips:<ul><li style="font-size: 15px;">Double-check your card details (number, expiration date, and CVV code) for accuracy.</li><li style="font-size: 15px;">Ensure your billing address matches the one associated with your card.</li><li style="font-size: 15px;">Confirm with your bank that your account has no restrictions or holds.</li><li style="font-size: 15px;">If the transaction fails, try using a different card or payment method.</li></ul><hr>PayPalPay securely using your PayPal account. You can also link your credit or debit card to your PayPal account for additional flexibility.Troubleshooting Tips:<ul><li style="font-size: 15px;">Ensure your PayPal account is verified and has sufficient funds.</li><li style="font-size: 15px;">Log into PayPal and confirm your linked card or bank account is active.</li><li style="font-size: 15px;">Clear your browser&apos;s cache if you encounter login issues during checkout.</li></ul><hr>Apple and Google Pay Enjoy quick and secure checkout using your Apple Pay or Google Pay account. These options are available on compatible devices.Troubleshooting Tips:<ul><li style="font-size: 15px;">Ensure Apple Pay or Google Pay is enabled on your device and linked to an active payment method.</li><li style="font-size: 15px;">Use a supported browser or device for checkout (e.g., Safari for Apple Pay).</li><li style="font-size: 15px;">Check that your device&apos;s software is up-to-date.</li></ul><hr>Shop PayShop Pay offers a fast checkout experience and may include an option to split your purchase into interest-free installments (if eligible).Troubleshooting Tips:<ul><li style="font-size: 15px;">Verify your email address when using Shop Pay to access installment payment options.</li><li style="font-size: 15px;">Check your bank account or card for sufficient funds to cover the first installment (if applicable).</li><li style="font-size: 15px;">If the installment option doesn&apos;t appear, it may not be available for your specific order.</li></ul><hr>Affirm&#xA0;(Buy Now, Pay Later)Affirm allows you to split your purchase into manageable monthly payments. Upon selecting Affirm at checkout, you will be redirected to their site to complete the payment process.How Affirm Works:<ol><li>Select Affirm as your payment option at checkout.</li><li>Follow the prompts to log into your Affirm account or create one.</li><li>Affirm will perform a soft credit check (this does not affect your credit score).</li><li>Choose a payment plan that works for you and complete your order.</li></ol>Troubleshooting Tips:<ul><li>Ensure you have an active Affirm account. </li><li>Check that your order total qualifies for Affirm financing.</li><li>If your application is denied, Affirm will provide a reason and suggestions for reapplying.</li><li>For any technical issues, contact Affirm directly or try a different payment method.</li><li id="isPasted" style="font-size: 15px;">If the Affirm option doesn&apos;t appear, it may not be available for your specific order.</li></ul><hr>JK Boots Gift CardsRedeem JK Boots-branded gift cards at checkout. Enter your gift card code in the designated field to apply the balance to your order.Troubleshooting Tips:<ul><li style="font-size: 15px;">Ensure you are logged into the correct account if the gift card is associated with that specific email address.</li><li style="font-size: 15px;">Verify the gift card code is entered correctly, without space or errors.</li><li style="font-size: 15px;">If the gift card balance doesn&apos;t apply, check if it has been used on a previous order.</li><li style="font-size: 15px;">You can always reference our <a href="https://help.jkboots.com/en-US/gift-card-faq-949812" rel="noopener noreferrer" target="_blank">Gift Card FAQ</a> and <a href="https://help.jkboots.com/en-US/gift-card-troubleshooting-768930" rel="noopener noreferrer" target="_blank">Gift Card Troubleshooting</a> articles for more information.</li></ul><hr>General Troubleshooting Tips for Payment Issues<ul><li style="font-size: 15px;">Declined Payment: Contact your bank or card issuer to determine why the payment was declined.</li><li style="font-size: 15px;">Browser Issues: Clear your browser cache or try a different browser.</li><li style="font-size: 15px;">Multiple Payment Attempts: If you see multiple charges for failed attempts, there are usually pending holds that your bank will reverse. Contact your bank if the charges persist.&#xA0;</li><li style="font-size: 15px;">Customer Support:&#xA0;If you can&apos;t resolve a payment issue, please contact our customer service team for further assistance. Our complete contact details are on the main page of our help center.</li></ul>

Payment Methods

Chat is available during normal business hours.  Please be patient as it may take us several hours to respond.

Need to contact Customer Service? Send us a message and we'll respond within 2 business days!

Our Sales team is available Monday to Saturday from 10:00 a.m. to 6:00 p.m. Pacific.

Our Customer Service team is available Monday to Friday from 8:00 a.m. to 4:30 p.m. Pacific.

JK Homepage

JK Boots

All things purchasing! You'll find answers to gift card questions, payment methods, and more.

Purchasing

Discount Code Troubleshooting

Gift Card FAQ

Gift Card Troubleshooting

Payment Methods