You can now track your boot orders in production by accessing our <a href="https://jkboots.com/pages/order-status" rel="noopener noreferrer" target="_blank">Order Status</a> tool, located under our website&apos;s Support tab, or by clicking the image below!<a href="https://jkboots.com/pages/order-status" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/3dBwk7WAKD6NZ9mO/hc/z8QbV2P0mR2ogePy/2024070323-f9b4692b-bbf5-4441-8369-1a226826229d-2ae60c3e-64ba-4280-8384-7fd3ab86a272.png" style="width: 186px;" class="fr-fic fr-dib fr-rounded fr-bordered fr-shadow"></a>To see the status of your order, input the order number and the zip code from your shipping address. Your order will either be displayed as On Time or Delayed.&#x27A1; Currently, order status inquiries for repair service orders cannot be populated.

Order Status

Get details on our shipping methods, delivery times, and policies for tracking and handling your orders.

Get details on our shipping methods, delivery times, and policies for tracking and handling your JK Boots and JK Western orders.&#xA0;<hr><ul><li>Shipping Methods<ul><li><a href="https://www.usps.com/?utm_medium=search&amp;utm_source=google&amp;utm_campaign=evergreenps&amp;utm_content=e317_eese&amp;gad_source=1&amp;gclid=CjwKCAjwuMC2BhA7EiwAmJKRrOX9hLNTnLs_GJeWiV3d04wgvEvi0_63HH1LmLNpYufdeE4EbcFpDxoCE9sQAvD_BwE&amp;gclsrc=aw.ds" rel="noopener noreferrer" target="_blank">USPS</a>&#xA0;- United States Postal Service (domestic and international)</li><li><a href="https://www.ups.com/us/en/Home.page" rel="noopener noreferrer" target="_blank">UPS</a>&#xA0;- United Parcel Service (domestic and international)</li><li><a href="https://www.dhl.com/us-en/home.html?locale=true" rel="noopener noreferrer" target="_blank">DHL</a>&#xA0;- International only when all other options are unavailable</li></ul></li><li>Shipping Costs<ul><li>Shipping fees are calculated at checkout based on available shipping methods and the address entered.</li><li>International orders will include all applicable taxes, duties, and fees.</li></ul></li><li>In-stock ready-to-ship orders and accessories (excluding belts) are fulfilled within 5 business days and shipped via the method and speed selected during checkout.</li><li>Fulfillment and tracking&#xA0;details are emailed once your order has been shipped.&#xA0;</li><li>All boot orders&#xA0;are shipped with signature confirmation. Please check out <a href="https://help.jkboots.com/en-US/signature-confirmation-749449" rel="noopener noreferrer" target="_blank">this</a> article for more details!</li></ul><hr>6 Things To Know about JK Boots Shipping<ol><li style="text-align: left;">The shipping speed chosen during checkout does not indicate when your order will arrive but rather the speed at which your order ships once fulfilled.&#xA0;</li><li style="text-align: left;">There may be times when the boots selected that show in stock and ready to ship may need to be placed into production. This typically happens when two individuals look at the same model, color, and size simultaneously on the website, and one customer is quicker to purchase. Also, if you leave selected boots in your shopping cart too long, another customer may purchase them before you.&#xA0;</li><li style="text-align: left;">JK Boots does ship Internationally! When you check out, you can select your country from the drop-down menu to see if your location is listed. We cannot ship to your location if your country is not listed. JK Boots shipping is limited to the countries our shipping partners can deliver to.&#xA0;</li><li style="text-align: left;">JK Boots does not provide shipping carriers that are not available during checkout, and we cannot accept requests for third-party shippers that are not listed as an option.&#xA0;</li><li style="text-align: left;">JK Boots ships all boot orders with insurance. If your package was lost, missing items, or damaged, please refer to <a href="https://help.jkboots.com/en-US/articles/delivery-and-shipping-issues-205902" rel="noopener noreferrer" target="_blank">these articles</a> for guidance!</li><li id="isPasted">JK Western Boots can only be shipped to the lower 48 contiguous United States, not Alaska, Hawaii, or internationally.</li></ol>

Shipping Policy

Learn more about signature confirmation and how it protects you!

<img src="https://attachments.gorgias.help/3dBwk7WAKD6NZ9mO/hc/z8QbV2P0mR2ogePy/2024082919-8b9f52a1-7c13-481b-9aea-bb0d2aed22e7-a1c06b3b-501f-4c2f-a0f8-2d0cc8ef121e.png" style="width: 600px;" class="fr-fic fr-dib fr-rounded fr-bordered fr-shadow">By default, JK will always ship boot orders with signature confirmation. This option helps protect you, the customer, from lost packages. However, we provide the option of waiving signature confirmation during checkout. By waiving signature confirmation, you acknowledge your acceptance of responsibility for delivery without verification, potentially impacting claims for lost packages.<ul><li>If you have selected USPS as your shipping carrier, please be aware that waiving signature confirmation can impact your ability to submit a claim for package loss. To quote directly from <a href="https://faq.usps.com/s/article/What-is-a-Waiver-of-Signature-What-is-Signature-Required" rel="noopener noreferrer" target="_blank">USPS</a>, &quot;If the signature is not required, any insurance claims for loss of the package is void if the item&apos;s status/scan is &apos;Delivered&apos; in USPS Tracking.&quot;</li><li>Contact JK Boots <a href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">customer service team</a> if your order has yet to ship and you wish to remove the signature confirmation. Your request doesn&apos;t guarantee a waiver of signature confirmation, and your order may be fulfilled before the change can be made.</li><li>JK Boots cannot waive or remove signature confirmation once your package has been given to the shipping carrier. If your package has already shipped, and you wish to waive or remove signature confirmation, please contact the carrier for further assistance.</li></ul><hr><ul><li>United States Postal Service (USPS)<ul><li>It is impossible to waive or remove signature confirmation with USPS once an order has been fulfilled, as it is in the hands of the shipping carrier. Signature confirmation can only be removed or waived before shipping.</li></ul></li><li>United Parcel Service (UPS)<ul><li>With <a href="https://www.ups.com/us/en/track/ups-my-choice.page?WT.srch=1&amp;WT.mc_id=ds_gclid:Cj0KCQjwmOm3BhC8ARIsAOSbapWlHcveYW28YpZd2YmPJK5KUEwu0oyOv06RL7AWsnxGasHFGIDS4foaAr9pEALw_wcB:dscid:71700000031307143:searchterm:ups+my+choice&amp;gad_source=1&amp;gclid=Cj0KCQjwmOm3BhC8ARIsAOSbapWlHcveYW28YpZd2YmPJK5KUEwu0oyOv06RL7AWsnxGasHFGIDS4foaAr9pEALw_wcB&amp;gclsrc=aw.ds" rel="noopener noreferrer" target="_blank">UPS My Choice</a>, you can log into your account and select to leave packages without a signature under delivery preferences.</li><li>1 (800) PICK-UPS (742 - 5877)</li></ul></li><li>DHL<ul><li>Visit the <a href="https://ondemand.dhl.com/" rel="noopener noreferrer" target="_blank">DHL On-Demand Delivery Portal</a></li><li>Enter the Tracking number in the space provided</li><li>Look for the option to adjust delivery preferences</li><li>Follow the prompts to make the necessary changes</li><li>1 (800) CALL - DHL (225 - 5345)</li></ul></li></ul>

Signature Confirmation

Chat is available during normal business hours.  Please be patient as it may take us several hours to respond.

Need to contact Customer Service? Send us a message and we'll respond within 2 business days!

Our Sales team is available Monday to Saturday from 10:00 a.m. to 6:00 p.m. Pacific.

Our Customer Service team is available Monday to Friday from 8:00 a.m. to 4:30 p.m. Pacific.

Order Status & Shipping

Order Status

Shipping Policy

Signature Confirmation