This page contains guidance on resolving delivery and shipping issues, including steps to take if your package is delayed, lost, or damaged during shipping.

<img src="https://attachments.gorgias.help/3dBwk7WAKD6NZ9mO/hc/z8QbV2P0mR2ogePy/2024080721-35040bf2-e7b8-4cf8-ba08-f9d940cf2207-e18edec6-91fe-4a12-8b07-799b7b2ea430.png" width="212" height="124" class="fr-fic fr-dii fr-rounded fr-bordered"><ul><li style="color: rgb(243, 121, 52);">What if the tracking information shows as delivered, but there is nothing at my door?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">Your package may have been left at a safer location around/near your home.<ul style="color: initial;"><li>Check your garage.</li><li>Speak with others in your household.</li><li>Check your mailbox; packages may arrive separately from your normal mail receptacle/location.</li><li>Check your porch.</li><li>Check areas around your home that are protected from the weather.</li><li>Check areas out of street view, such as a rear entrance, back patio, etc.</li><li>Check all exterior doors or locations around your home that are not listed.</li><li>Check to see if your package was accidentally delivered to a neighbor.</li><li>If you live in an apartment building, check with the office/facility manager.</li><li>Wait 24 hours to see if your order arrives. Sometimes, a delivery driver will scan packages as delivered only to complete delivery the following day.</li></ul></li><li>If, after 24 hours, your package has yet to be delivered, please contact the shipping carrier.<ul><li>USPS - United States Postal Service<ul><li>Submit a <a class="fr-strong" href="https://emailus.usps.com/s/package-inquiry?_gl=1*kgd152*_gcl_au*ODMzNjg2NDU2LjE3MTQ2NzM4MDM.*_ga*MTAwMjgzOTYuMTcxNDY3MzgwMw..*_ga_3NXP3C8S9V*MTcxNDY3NzgwNS4yLjEuMTcxNDY3OTk0MC4wLjAuMA.." rel="noopener noreferrer" target="_blank">Service Request</a> with your local post office. Please wait until USPS has addressed your request before contacting JK Boots regarding a lost/stolen package.</li><li>If your USPS service request proves fruitless, contact JK Boots, and we will file a claim on your behalf. A claim can only be submitted within a specific time frame with USPS. Click <a class="fr-strong" href="https://about.usps.com/publications/pub122/pub122_v07_revision_092016_006.htm" rel="noopener noreferrer" target="_blank">here</a> for information regarding claim filing periods within the US. For international customers, you can click <a class="fr-strong" href="https://www.usps.com/help/international-claims.htm#filingperiods" rel="noopener noreferrer" target="_blank">here</a> to learn about filing periods.&#xA0;</li><li>Lost packages shipped without signature confirmation, as requested by the customer, are ineligible for a claim. JK Boots is not responsible for replacing or reimbursing orders under this condition.</li></ul></li><li>UPS - United Parcel Service<ul><li>Contact <a class="fr-strong" href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">JK Boots</a>, and we will file a claim for you. UPS claims must be submitted within 60 days of the scheduled delivery for packages that have been lost or damaged.</li></ul></li><li>DHL&#xA0;<ul><li>To report the issue, contact DHL customer service at 1-800-225-5345. Provide them with your tracking number and explain that the package shows as delivered but has not been received</li></ul></li></ul></li><li id="isPasted" style="color: rgb(0, 0, 0);">If, after contacting the shipping carriers, you are confident that your package is lost, please contact our customer service team, who can submit a claim on your behalf. Some limitations can apply, such as specific filing periods per carrier.</li></ul></li><li style="color: rgb(243, 121, 52);">What if my package and boots arrived damaged or missing item?<ul style="color: initial;"><li>Please contact <a href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">JK Boots customer service</a> as soon as possible.&#xA0;</li><li>You&apos;ll need to provide a full description of the damage done and what, if anything, is missing.</li><li>You must submit a full array of pictures of the package (all six sides,&#xA0;top, bottom, etc). The images must include the shipping label with the sender and addressee&apos;s names and addresses.</li><li>You must also submit images of the damage done to the boots.</li><li>Please save the original packaging and everything included until your claim is settled; failure to do so will result in a claim rejection. Please store the damaged package and items in their current condition until the investigation has been completed and a determination has been made.</li><li>JK Boots will submit a claim on your behalf.</li></ul></li><li id="isPasted" style="color: rgb(243, 121, 52);">What if my delivery status shows an attempted delivery was unsuccessful?<ul style="color: initial;"><li id="isPasted" style="color: rgb(0, 0, 0);">You should contact the shipping company to request a rescheduling of delivery.&#xA0;<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">USPS - Please contact <a class="fr-strong" href="https://www.usps.com/help/contact-us.htm" rel="noopener noreferrer" target="_blank">USPS</a> to schedule redelivery. Make sure your tracking information is readily available.</li><li style="color: rgb(0, 0, 0);">UPS - Please use the <a class="fr-strong" href="https://www.ups.com/us/en/support/tracking-support.page" rel="noopener noreferrer" target="_blank">UPS Tracking Support</a> page for assistance. Make sure your tracking information is readily available.</li><li style="color: rgb(0, 0, 0);">DHL - Please use the <a class="fr-strong" href="https://www.dhlecommerce.nl/en/business/support/delivering/missed-delivery" rel="noopener noreferrer" target="_blank">DHL Missed Delivery</a> page for assistance. Make sure your tracking information is readily available.</li></ul></li></ul></li><li id="isPasted" style="color: rgb(243, 121, 52);">What if my package my package was marked undeliverable by the shipper?<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">Please get in touch with <a href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">JK Boots customer service</a> as soon as possible.<ul style="color: initial;"><li style="color: rgb(0, 0, 0);">Make sure the shipping address on your order is correct.</li><li style="color: rgb(0, 0, 0);">We will update your address as requested.</li><li style="color: rgb(0, 0, 0);">Additionally, when we receive packages marked as undeliverable and/or returned to sender, our policy is to contact the customer to verify shipping information and make any necessary corrections.</li></ul></li></ul></li><li style="color: rgb(243, 121, 52); font-weight: bold; font-style: italic;">How do I update my shipping address?<ul style="font-weight: initial; font-style: initial; color: initial;"><li style="color: rgb(0, 0, 0);">You can update your shipping address one of two ways:<ul><li style="color: rgb(0, 0, 0);">Access your order confirmation email, click view order, then update the shipping address.</li><li style="color: rgb(0, 0, 0);">You can also contact customer service requesting your shipping address be updated.</li></ul></li><li style="color: rgb(0, 0, 0);">Please know that a shipping address update may incur additional fees, depending on the new shipping address. For example, if your original shipping address is in Montana and you want to change to a Canadian shipping address, you&apos;d owe the difference. Conversely, if your updated shipping address would cause a lesser shipping charge, you&apos;ll be refunded the difference.</li></ul></li></ul><hr>&#xA0;Carrier Contact Information<ul><li style="text-align: left;"><a class="fr-strong" href="https://www.usps.com/help/contact-us.htm" rel="noopener noreferrer" target="_blank">United States Postal Service - USPS</a><ul><li style="text-align: left;">1-800-ASK-USPS (800-275-8777) Mon - Fri / 5:00 a.m. - 5:30 p.m. Pacific</li><li id="isPasted" style="text-align: left;">1-800-222-1811 (International Shipments)</li></ul></li><li style="text-align: left;"><a class="fr-strong" href="https://about.ups.com/us/en/contact-us.html#:~:text=Customer%20Service,%2D888%2D742%2D5877." rel="noopener noreferrer" target="_blank">United Parce Service - UPS</a><ul><li style="text-align: left;">1-888-742-5877</li><li style="text-align: left;">1-800-833-0056 (TTY/TDD Access for hearing impaired)</li><li style="text-align: left;">1-800-742-5727 (International Shipping)</li><li style="text-align: left;"><a class="fr-strong" href="https://www.ups.com/us/en/support/contact-us.page" rel="noopener noreferrer" target="_blank">UPS Customer Help and Support Center</a></li></ul></li><li style="text-align: left;"><a class="fr-strong" href="https://www.dhlsameday.com/pages/about/contact.aspx" rel="noopener noreferrer" target="_blank">DHL International Service</a> - (We rarely use DHL for international shipping, but if you live outside of the US and we shipped your order via DHL, click the link and select your country to be directed to DHL support for your location)<ul><li style="text-align: left;">1-800-225-5345</li><li style="text-align: left;"><a class="fr-strong" href="https://www.dhlsameday.com/pages/about/contact.aspx" rel="noopener noreferrer" target="_blank">DHL Customer Service</a>&#xA0;</li></ul></li></ul><a class="fr-strong fr-green" href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">Contact Support</a>

Delivery & Shipping Issues

<img src="https://attachments.gorgias.help/3dBwk7WAKD6NZ9mO/hc/z8QbV2P0mR2ogePy/2024080721-abfa26e2-79dd-45ca-b095-d7d0850ee646-f76cadab-7564-4b6d-ab86-c8860f83d12f.png" width="212" height="124" class="fr-fic fr-dii fr-rounded fr-bordered"> &#x2733;&#xA0;You can now track your boot orders in production by accessing our Order Status tool, located under our website&apos;s Support tab, or by clicking the image below!<a href="https://jkboots.com/pages/order-status" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/3dBwk7WAKD6NZ9mO/hc/z8QbV2P0mR2ogePy/2024070323-f9b4692b-bbf5-4441-8369-1a226826229d-2ae60c3e-64ba-4280-8384-7fd3ab86a272.png" style="width: 186px;" class="fr-fic fr-dib fr-rounded fr-bordered fr-shadow"></a>To see the status of your order, input the order number and the zip code from your shipping address. Your order will either be displayed as On Time or as Delayed.&#x2734; Currently, order status inquiries for repair service orders cannot be populated.<a class="fr-strong fr-green" href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">Contact Support</a>

Order Status

Get details on our shipping methods, delivery times, and policies for tracking and handling your orders.

<img src="https://attachments.gorgias.help/3dBwk7WAKD6NZ9mO/hc/z8QbV2P0mR2ogePy/2024080721-3a7d3693-a6d8-4789-ad5e-171a3a1b2285-6e9b9481-b2c6-4a91-a63e-2b15613292f7.png" width="212" height="124" class="fr-fic fr-dii fr-rounded fr-bordered">Get details on our shipping methods, delivery times, and policies for tracking and handling your JK Boots and JK Western orders.<ul><li>Shipping Methods<ul><li><a href="https://www.usps.com/?utm_medium=search&amp;utm_source=google&amp;utm_campaign=evergreenps&amp;utm_content=e317_eese&amp;gad_source=1&amp;gclid=CjwKCAjwuMC2BhA7EiwAmJKRrOX9hLNTnLs_GJeWiV3d04wgvEvi0_63HH1LmLNpYufdeE4EbcFpDxoCE9sQAvD_BwE&amp;gclsrc=aw.ds" rel="noopener noreferrer" target="_blank">USPS</a>&#xA0;- United States Postal Service (domestic and international)</li><li><a class="fr-strong" href="https://www.ups.com/us/en/Home.page" rel="noopener noreferrer" target="_blank">UPS</a>&#xA0;- United Parcel Service (domestic and international)</li><li><a class="fr-strong" href="https://www.dhl.com/us-en/home.html?locale=true" rel="noopener noreferrer" target="_blank">DHL</a>&#xA0;- International only when all other options are unavailable</li></ul></li><li>Shipping Costs<ul><li>Shipping fees are calculated at checkout based on available shipping methods and the address entered.</li><li>International orders will include all applicable taxes, duties, and fees.</li></ul></li><li>In-stock ready-to-ship orders and accessories (excluding belts) are fulfilled within 1 - 5 business days and shipped via the method and speed selected during checkout.</li><li>Fulfillment and tracking&#xA0;details are emailed once your order has been shipped.&#xA0;</li><li>All boot orders&#xA0;are shipped with signature confirmation. Please check out <a href="https://help.jkboots.com/en-US/signature-confirmation-749449" rel="noopener noreferrer" target="_blank">this</a> article for more details!</li></ul><hr>5 Things To Know about JK Boots Shipping<ol><li style="text-align: left;">The shipping speed chosen during checkout does not indicate when your order will arrive but rather the speed at which your order ships once fulfilled.&#xA0;</li><li style="text-align: left;">There may be times when the boots selected that show in stock and ready to ship may need to be placed into production. This typically happens when two individuals look at the same model, color, and size simultaneously on the website, and one customer is quicker to purchase. Also, if you leave selected boots in your shopping cart too long, another customer may purchase them before you.&#xA0;</li><li style="text-align: left;">JK Boots does ship Internationally! When you check out, you can select your country from the drop-down menu to see if your location is listed. We cannot ship to your location if your country is not listed. JK Boots shipping is limited to the countries our shipping partners can deliver to.&#xA0;</li><li style="text-align: left;">JK Boots does not provide options for shippers not listed during checkout. We cannot accept requests for third-party shippers that are not listed as an option during checkout.&#xA0;</li><li style="text-align: left;">JK Boots ships all boot orders with insurance. If your package was lost, stolen, missing items, or damaged, please refer to <a class="fr-strong" href="https://help.jkboots.com/en-US/lost-stolen-missing-items-or-damaged-package-130421" rel="noopener noreferrer" target="_blank">this article</a> for guidance!</li></ol><a class="fr-green fr-strong" href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">Contact Support</a>

Shipping Policy

Learn more about signature confirmation and how it protects you!

<img src="https://attachments.gorgias.help/3dBwk7WAKD6NZ9mO/hc/z8QbV2P0mR2ogePy/2024082919-91f47637-05ad-48c5-9ac6-cebe8a8518d8-85dfcccc-be98-4aa7-a454-7cc344ec20f3.png" style="width: 245px;" class="fr-fic fr-dib fr-rounded fr-bordered"><img src="https://attachments.gorgias.help/3dBwk7WAKD6NZ9mO/hc/z8QbV2P0mR2ogePy/2024082919-8b9f52a1-7c13-481b-9aea-bb0d2aed22e7-a1c06b3b-501f-4c2f-a0f8-2d0cc8ef121e.png" style="width: 600px;" class="fr-fic fr-dib fr-rounded fr-bordered">By default, JK will always ship boot orders with signature confirmation. This option helps protect you, the customer, from lost packages. However, we provide the option of waiving signature confirmation during checkout. By waiving signature confirmation, you acknowledge your acceptance of responsibility for delivery without verification, potentially impacting claims for lost packages.&#x2734; If you have selected USPS as your shipping option, please be aware that waiving signature confirmation can impact your ability to submit a claim for package loss. To quote directly from <a href="https://faq.usps.com/s/article/What-is-a-Waiver-of-Signature-What-is-Signature-Required" rel="noopener noreferrer" target="_blank">USPS</a>, &quot;If the signature is not required, any insurance claims for loss of the package is void if the item&apos;s status/scan is &apos;Delivered&apos; in USPS Tracking.&quot;&#x2734; Contact JK Boots <a href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">customer service team</a> if your order has yet to ship and you wish to remove signature confirmation. Your request doesn&apos;t guarantee a waiver of signature confirmation, and your order may be fulfilled before the change can be made.&#x274C;&#xA0;Important:&#xA0;JK Boots cannot waive or remove signature confirmation once your package has been given to the shipper. If your package has already shipped, and you wish to waive or remove signature confirmation, please use the following guidance.<ul><li>United States Postal Service (USPS)<ul><li>It is impossible to waive or remove signature confirmation with USPS once an order has been fulfilled, as it is in the hands of the shipper. Signature confirmation can only be removed or waived before shipping.</li></ul></li><li>United Parcel Service (UPS)<ul><li>With <a class="fr-strong" href="https://www.ups.com/us/en/track/ups-my-choice.page?WT.srch=1&amp;WT.mc_id=ds_gclid:Cj0KCQjwmOm3BhC8ARIsAOSbapWlHcveYW28YpZd2YmPJK5KUEwu0oyOv06RL7AWsnxGasHFGIDS4foaAr9pEALw_wcB:dscid:71700000031307143:searchterm:ups+my+choice&amp;gad_source=1&amp;gclid=Cj0KCQjwmOm3BhC8ARIsAOSbapWlHcveYW28YpZd2YmPJK5KUEwu0oyOv06RL7AWsnxGasHFGIDS4foaAr9pEALw_wcB&amp;gclsrc=aw.ds" rel="noopener noreferrer" target="_blank">UPS My Choice</a>, you can log into your account and select to leave packages without a signature under delivery preferences.</li><li>1 (800) PICK-UPS (742 - 5877)</li></ul></li><li>DHL<ul><li>Visit the <a class="fr-strong" href="https://ondemand.dhl.com/" rel="noopener noreferrer" target="_blank">DHL On-Demand Delivery Portal</a></li><li>Enter the Tracking number in the space provided</li><li>Look for the option to adjust delivery preferences</li><li>Follow the prompts to make the necessary changes</li><li>1 (800) CALL - DHL (225 - 5345)</li></ul></li></ul><hr><a class="fr-green fr-strong" href="https://help.jkboots.com/en-US/contact-us-484529" rel="noopener noreferrer" target="_blank">Contact Support</a>

Signature Confirmation

Sales Team. We can help answer product questions, specifications, and more! NOTE* Unfortunately we do not have access to our factory and cannot help with order related questions

Need to contact Customer Service? Send us a message and we'll respond within 1 - 2 business days!

Sales Team. We can help answer product questions, specifications, and more!
Support Team: we can help with post-order inquiries.

Order Status/Shipping

Delivery & Shipping Issues

Order Status

Shipping Policy

Signature Confirmation